Return Policy

Overview

At [Your Business Name], we are committed to providing our customers with high-quality products and excellent service. If you are not satisfied with your purchase, we are here to help. This Return Policy outlines the terms and conditions for returning items purchased from our website.

Returns

  1. Eligibility:
    • Items must be returned within 30 days of purchase.
    • Items must be unused, in their original packaging, and in the same condition that you received them.
    • Certain items, such as perishable goods, personalized items, or final sale items, are not eligible for return.
  2. How to Initiate a Return:
    • Contact our customer service team at [Customer Service Email] or call [Phone Number].
    • Provide your order number and a brief description of the reason for the return.
    • Once your return request is approved, we will provide a return shipping label and instructions.

Refunds

  1. Processing Time:
    • Once we receive your returned item, we will inspect it and notify you of the status of your refund.
    • Approved refunds will be processed within 7-10 business days.
  2. Refund Method:
    • Refunds will be issued to the original payment method used at the time of purchase.
    • Shipping costs are non-refundable unless the return is due to our error (e.g., defective or incorrect item).

Exchanges

  1. Eligibility:
    • Exchanges are allowed for items of equal or lesser value if they meet the return eligibility criteria.
    • To exchange an item, follow the same process as initiating a return.
  2. Processing Time:
    • Exchanges will be shipped within 7 business days of receiving the returned item.

Non-Returnable Items

The following items cannot be returned or exchanged:

  • Gift cards
  • Downloadable software products
  • Perishable goods (e.g., food, flowers)
  • Custom or personalized items

Damaged or Defective Items

If you receive an item that is damaged or defective:

  1. Contact our customer service team immediately at [Customer Service Email].
  2. Provide photos of the damaged item and your order details.
  3. We will replace the item or issue a refund at no additional cost to you.

Shipping for Returns

  1. Domestic Returns:
    • For approved returns, we will provide a prepaid return shipping label.
  2. International Returns:
    • Return shipping costs for international orders are the responsibility of the customer.
  3. Responsibility:
    • We are not responsible for items lost or damaged during return shipping. Please use a trackable shipping service.

Contact Us

If you have any questions about our Return Policy, please contact us:

  • Email: Info@bigcyberdeals.com